We want you to be happy with every Perli order. Because our gum is a food product, our returns work like this:
Change of mind
Unopened packs can be returned within 30 days of delivery for a refund of the product price. Email hello@perli.com.au to arrange it. Return postage is at your cost, and we'll refund once the unopened packs reach us. For food safety reasons we can't accept change-of-mind returns on opened packs.
Damaged, faulty or incorrect orders
If anything arrives damaged, faulty or isn't what you ordered, email us a photo within 7 days of delivery and we'll replace it or refund you in full, including shipping. No need to post anything back unless we ask.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
Refund processing
Approved refunds are returned to your original payment method and typically appear within 5 to 10 business days.